AMERICAN OVERHEAD DOOR CO INC

I contacted the company on last Sunday because my garage door wouldn’t open. The technician (Tanner) that arrived just a few hours later could not have been more helpful, professional or informative. Great overall experience. I might not be nearly as happy when I receive the bill, so I wanted to do this excellent review of Tanner before hand.

Yesterday, at 2:30 in the afternoon, the spring on my garage door broke after I pulled into my garage and closed the door, but did not know that it broke until I tried to leave an hour later to run an important errand. My garage door opener took me hostage and I needed to get out! I looked on line for a company to service my opener, not knowing at that time it was a spring that was causing the issue. The person who answered my call was very helpful, had me assess the problem while talking me through it as I walked into my garage, didn't try to sell me an expensive new opener ($440), but worked with me on coming out yet that day by sending his very efficient, quick technician (Chad) replace the broken spring for me THAT AFTERNOON! without any problem or complaints. He was careful of the vehicles in the garage, polite, courteous and got the job done so I could be on my way. Most grateful and thank you both for helping me in what I thought would be an extremely difficult end to my already difficult day. Faith restored!

I have always received great service from American Overhead. Last week was no different. Had a spring break and could not open our door. Even though they had two technicians call in sick, they were able to replace the spring within a few hours. Much appreciated.

In April of 2023 I had American Overhead Door replace the springs and torsion cables on my garage door. 15 months later, I had to call a different company to fix the sprung door. The wrong springs were installed, and to compensate the technician wound the springs too tightly.Within two hours of calling a competitor, I had a technician at the house and the correct springs were installed with proper tension. WI Garage Door provided the service expeditiously, professionally, and provided a guarantee that American Overhead would not. Then, there is the matter of cost comparison; American Overhead charged $200 more for the same job and parts.It seems customer satisfaction and quality work are NOT a priority for American Overhead. You lost this customer!

Update: I centered the chain guide bar, which was 3 inches off. I also reprogrammed the opener so it would close at the right spot. I decided to do it myself because I have a tight schedule. I do appreciate the response from the Manager.We had a opener installed in October 2019, right before we moved in. No one explained anything about how to lubricate or take care of it to anyone...when I got home from work, I was not impressed with the installation as the chain was never adjusted and is very loose. The chain guide/bar is far from the center of the door. The opener is supposed to be top of the line, but is very very noisy..the other opener on the other garage door is 20+ years old and is much quieter. Also, they didn't install any light bulbs, because "they don't come with the opener." I am not impressed. I could have done a better installation job, if I had the time. Now, 2 years later, looks like I'll just do the readjustments myself and see if that might help with the loudness of the opener. Its hard to find good workers and decent service now days. I'm just tired of poor workmanship and wasting my time contacting businesses to correct poor quality installations. If you want it done right, you just need to do it yourself or if you see a review of good work done by a named installer, specifically request that installer. Don't just settle for the first opening available.