Marin Door Pros

We had “Door Pros (Justin/Josh)” replace our old garage door about 6yrs ago. Yesterday (Sun, 1/25/26) we had an uneven load issue resulting in the improper tension and the two end lift cables misaligning the door so I frantically called and requested service via their online tool.Josh got back to me within a half hour asking for photos and descriptions to aid in resolution which I provided. Amazingly Josh scheduled their technician Matt for an appointment the next morning (Monday)..!Well Matt was incredibly understanding and quickly assessed the series of tasks to release the door, adjust the spring/torsion and accommodate for the slightly uneven driveway to ensure an even bottom seal. Further, Matt re-aligned the tracks, bracing, inspected and lubricated the rollers.It’s still boggling to me that Matt was able to accomplish this repair in less than an hour.! I wish I could give Matt and “Door Pros” 10 stars instead of just 5. I wholeheartedly recommend “Door Pros” to everyone who not only needs a better garage door but also the years of support, service and trust you gain with great products. Thank you so much Matt! - Phil R.

Consistently good performance over many years. They did the original garage door install, then and upgrade a few years later, maintenance, and then a repair when we dropped something heavy on the sensor and broke it. Both phone team and technicians are personable and the pricing is reasonable. The quality of the work has been great!

NO CUSTOMER SERVICES!! Door pros installed our garage door two years ago and the panels started peeling off from the door frame and becoming loose. I contacted the company and finally got someone to pick up the phone, the person answered asked me to send photos of the door to an email address. I sent the photos and waited, nothing happened. No email acknowledgment and no phone calls. I called back and they said that the project management team would get back to me. But nothing happened again. The same process happened again and again and this is just a technique they use for the customers to give up. DO NOT USE THEM!

Matt W was on time very professional. He checked out all the components of our door system and recommended repairs. Work was completed and he went over all operations with us. We are very pleased with the service and the job he did. We highly recommend Door Pros and their service.

Door Pros is awesome! Very responsive and quick to fix any of your garage door issues. Matt W is especially great! Very friendly, knowledgeable and reliable. Highly recommend!