Burton Lumber & Hardware

Late. Had a crew scheduled to install and they informed the day before the material wouldn’t arrive until the next week.

Had a great experience working with Burton Lumber. They had been contracted by our home developer to build our deck. However, we later discovered that the developer's plan for the deck was not what we had originally been told. The developer and head contractor were not willing to help accommodate our request to revert back to the original plan (a bigger deck, stairs included, etc.) so we went to Burton Lumber directly. Working with Steve Ross was a great experience. He did all he could to make sure we got what we wanted. He even sent us photos of progress as they went along. We were super impressed with his responsiveness and willingness to help us when the other parties involved just chose to ignore us. Steve and his crew came back after we closed on the house to add the expansion to make the deck the larger size we requested, and they were professional and efficient. We love our deck and it is everything we hoped for.

Well I wouldn’t order anymore wood from Burton Lumber.We had our deck materials packed and delivered.This order I’m sore was seen by at least three people before it got delivered. Yard guy. Forklift driver and the delivery guy as well and this is what the gave us to build a deck. I think the just loaded all the crap wood to get rid of it and not think about the customer.FYI Home depo lumber is better and on average $9 cheaper per 2 by 8 by 14 boards. They are hire price and I was told it was better lumber.I had it delivered since I don’t have a way to pick up the length of boards I needed.There like bring it back and Exchange it. Well ok with what?

With reps like William, Burton Lumber will take great care of you. His hard work matches his good character.. Thanks Will!

Unfortunately we used Burton lumber. Maybe the problem was the sales guy we had Brad. He was not great to work with. I felt like all he did was try to sell on us on product and pointed fingers at other people when something went wrong.Our front door had the wrong measurement and he blamed my builder, which wasn't her fault. It was Brad for sending the wrong measurements and the door guy came to install and left. So my husband spend all night pulling out the frame to reframe it so the door would fit.Lots of errors on framing, supplies. My ruff sawn beams are a mess and even after sending pics of the damage the beams sat and never got replaced and ended up getting used! Nobody ever came to pick up the mistakes, my husband always had to drive it back to them. And we always got charged a delivery fee (60) and a fas fee (20). Pretty steep the charge when the company (salesman) makes errors. It was difficult to work with Brad. He sold me on poplar wood for NY custom doors (12k) that do not take stain well and they still sit uninstalled. He blames me even tho I am not the professional selling the product. I went off what he said. Never let anyone tell you they know what they are talking about.They don't know either. He sold us on a barn door system (3k) that nobody knows how to install! Now what do i do with doors and system?You can see side by side that the right side is pretty and resembles whole oak (which is what I was told) but once stained it goes yellow green and muddy looking. Not very pretty. Such a bummer but nobody will do anything abou it.I would never use Burton lumber again. Such a huge disappointment on my custome pieces. Major splits in my beamsAlso all interior doors had door knob issues as the holes drilled were in different placed and required different size latches which cost me another $500. I swear there is always an added cost. I ordered all solid wood doors for bedrooms and one is hollow and Brad blamed the install guy said he put it somewhere else. Hmmmmm.I have a large gap in one of my basement doors.All of my doors have a 2 finger gap off the floor. Apparently that's normal?Too any errors, too any added costs.No professionalism or customer satisfaction.