Nofziger Door Sales

Customer service was good. We had a surprise come in the mail for our invoice.We had our barn garage door serviced by Notzinger. They were going to be in the area near us soon, so they were able to come out within a few days. The service men arrived on time and their work was complete within 15-20 minutes. I saw the men get in their truck, but I assumed they’d come to the door and let me know they were done. However, they left promptly and we received our bill in the mail a week later. To our surprise, we were billed for 2.5 hours of labor. I called to understand where the discrepancy was coming from and never got a full explanation. Everyone I spoke to seemed surprised to hear what I had to say. I received a call back later in the afternoon that they verified the story I had given them via gps in the truck. We settled the bill for half, which still seemed a bit high to me but much closer to what we were anticipating. I’m not here to squawk about that small amount, rather here to warn the customers that plan to leave their barn open for service and have no way to verify how long the servicemen are actually there performing the job. I have no complaints about the service staff over the phone, as again, things were settled. I am just glad that I was home, when the servicemen clearly thought that I was not.

Did exactly what they said they'd do for the quoted price. Damage from manufacturer was replaced quickly and hassle free.

In the camp of those above who said "If I could give zero stars, then I would" I am self employed and cancelled all of my appointments this afternoon for their 12:00 appointment to install a LIFTMASTER opener. Noone showed up, so I called at 12:20. No apology nor any sign of concern about the no show. No show by 1:15 so we called again. Again, not much concern and they said they'd have the installer call to give us an estimated ETA. .... 1:30 with no show, and no return call for TWO of my calls into them, and with me missing work.... I called Quality Doors of Toledo. They are coming out, and not only that, they are $30 cheaper on the same opener!!!!! Certainly, this is Divine Intervention! When we gave Nofziger a COURTESY call to let them know to cancel, based on THEIR NO SHOW, they were RUDE. We can't recommend them to ANYONE. They cost us not just time, but ALSO money out of our pocket. Maybe Quality Overhead Door's $30 less will help offset that in a very small way. .... I always believe in going with smaller local business. Sadly, I got burned for my value set in this case. .... Tim Baker

Nofziger door appears to strive to have excellent customer service as Kyle the service manager came out for free for the initial inspection, he has very good communication skills and responds to emails promptly.But the installer was in a huge hurry and made some mistakes and the company did not seem to want to own up to the mistakes in a timely manner. The technician was also trying to cut corners by not installing my new sensors that came with garage door but ultimately Kyle made him come back and install them as my old sensors was 20 years old.I reached out to Kyle because the garage door didn't appear to be right when opening and closing and was loud, Kyle said he would be out next week to inspect garage door and garage door opener , I waited for about 2 weeks.In desperation to get garage door opening and closing properly, and because it was very loud, i had to hire a separate company to come out and fix the mistakes that where made.I had to spend an additional 150.00 to get another garage door company to come out here for a service callThey also took my old remote that operated my other garage door when the technician left and didn't bother asking me if it went to other garage door and didn't offer to bring it back, then i had no help trying to figure out how to program the new remote for other garage as it wasn't as simple as the older style remotes i had to contact liftmaster for help.They also said they would provide me with a receipt and they have never emailed or mailed me a copy of my receiptUpdate: 1/19/2024No one has ever reached out to me, not even the owner, i have still have not received a copy of my receipt via email or mail its been 7 months.The other garage door company had to make adjustment on garage door itself and the trolly of the new garage opener.

Nofziger Door guys came and installed a garage door opener on one of my doors. They also did some other adjusting for me too. I think they did great work and I couldn't be happier.