South Jersey Overhead Door

My experience with this company is beyond horrific. They are incredibly incompetent. It took three visits to get an estimate. Once they provided the estimate and gave a deposit they reneged on the initial estimate claiming that the final cost would be three times the initial quote. This was in March and to date I have yet to receive a refund on the deposit. To the contrary I received a bill. I honestly don’t know how they are still in business. The incompetence is at every level and they possess no ethics, no integrity and absolutely no respect for the customer.

I had a very disappointing experience with this company. I contacted them regarding an issue with my garage door, and from the beginning, the customer service was rude and unprofessional. There was a clear lack of concern for my situation.I was told that someone would follow up with me, but after waiting an entire week, I never received a call back. Due to the lack of communication and reliability, I ultimately had to hire a different company to resolve the issue.I have since shared my experience with neighbors and encouraged them to consider other options. Overall, this was a frustrating and disappointing experience.

Very respectful and professional. I emailed them about my situation and received a call the next day to schedule a appointment. They were very accommodating to my work schedule and had no problems with fitting me into their schedule. Gentleman came and made repairs / replaced what was necessary. In my original phone call, I requested several parts be replaced. Service guy evaluated my situation and only replaced the parts that were needed. He didn’t try to “sell” me anything extra or explain why “more” was needed. He was in and out in less than one hour...even with us bs’ing for about 20 minutes. Would highly recommend and will definitely use them again if needed.

We connected to these guys thru Wayne Dalton. Absolutely great guys. owner Bob Keeper came over measured and checked location of installation twice. His team of two young guys came over and installed in two days. The product was extremely difficult to install as we picked a new all glass sectional doors. They took away the old doors and cleaned up after themselves. Highly recommend them. We had delays on our house renovation but they held on to our doors for an extra month. No complaints - not a good contractor but a GREAT contractor

GO ELSEWHERE !!! ****We bought a premier door and opener about 4 years ago for well over $3500. It malfunctioned yesterday causing it to not open. When we scheduled a technician to come out, he immediately determined that it was an issue from installation where the installer screwed the support bracket into drywall and not a stud. (The image shows the original location where the original tech installed the bracket to the drywall a just inches from the stud). The technician called the office to state that we should not have to pay as it was an install issue not a warranty issue. The main office refused and insisted we pay. When we called to speak to Don, the owner, the office assistant refused to connect us with him stating she will "try to get a hold of him but whatever he says goes"... after not getting a return call, the technician was called and told that if we are not paying, to pack up and leave without completing the job or saying anything to us!!! Imagine the type of person whom as a business owner would pin an honest technician in that appalling situation! Now imagine you giving your hard earned money to someone like him. Be Warned****