BLUE VALLEY DOOR CO

Had a spring break on a very cold morning, called when they opened and they had the door functional by lunch. Great customer service and communication!!!

My torsion spring broke on my garage door, so I called BVD to get it repaired.They took my info but didnt get to me to fix it until 2 days later. I had the same problem with my other garage door 5 years ago. The repair cost for that fix from a differeent company was %56.00. BVD charged $250.00 for the same darn repair. This included a service call of $145.00 & $6.00 Lubrication fee for not only the new spring but another $6.00 to spray some lubricant on my other garage door. They did fix the door but be prepared to pay their inflated fees.

I needed our door replaced and used them based off their online reviews. They were very helpful and responsive in the beginning, however after installing new door it had paint missing from several spots on it. Also the inside lower support bar was extremely bent from where our daughters friends mom accidentally ran into our door and they just put the bent bar back on the replacement door. I wanted a new door not one missing paint and bent parts put back on. I called and sent pictures to their office and the lady in the office emailed me back says they were waiting on a replacement door and parts. I followed up several months later and still nothing. They replaced the door around November of 2020, so around 7 months later still no response or contact. I guess I should mention that we were never billed for the replacement door, but I will gladly pay the money for what I originally needed which was a new door and supporting parts. Not sure how you survive or run a business like this but I will never use again or refer to anyone I know.

We’ve had our garage door a few years now without any complaints. We recently had a minor issue that needed addressed by the professionals, no big deal. Blue valley was prompt in coming to fix the problem (even during the holiday season). Thankfully it was an easy fix! I was impressed with how thorough Ken was while inspecting our door. I could tell he genuinely cared about making our garage door function flawlessly. Thank you, Ken!

We have a huge old victorian with very high peeks and crazy angles, we also have kids toys everywhere and crazy chiahuahuas ....they navigated it all with no issues and did a great job! Everythng right down to re staking the swingset down! The guys even made friends with our very crazy lil dog, she hates everyone she doesnt know, but love that crew! They took the time to get down on her level and make friends with her, this was so nice, SHe was happy to let them work, and not be a nervous wreck barking all day! Im very impressed with the quality of work done and the level of customer service we where given! I wish I could give them more than 5 stars!