DuraServ Corporation

Update: the Crawford team came out to replace the garage panels shortly after the original review posted. The lead installer was nice but chalked up a laundry list of excuses for the shotty work and delays. I would have added a star or two had he simply taken responsibility for the poor install.As a result, I still wouldn’t recommend them to a friend.Original Review: I thought I’d share my One Star experience with Crawford Door Systems. They installed a brand new door and opener on my residence and the results have tested my patience.The images show where the door paint was scratched/ rubbed off and dented during the installation process. Rather than replacing the door, they’ve opted to order two replacement panels (20+ week wait) and use touch up paint to fix the scratches. The rework hasn’t been completed yet, but I hope their plan doesn’t make things worse. Stay tuned for an update.

I have dealt with Crawford Door for 28 years. They installed 5 garage doors in my house at Figure Eight Island when I built it in 1998 and have serviced them as needed since then. Recently a garage door that had the motor assembly and chain mechanism replaced about 2 years ago began to malfunction. I called for a service call and was told that they required a credit card before they would come, a new policy because they had been bought out. In the past they would find the problem, call me with an estimate, and after the repair send me an invoice. NO MORE. The New Buyer wants their money up front, does not call for approval, and seems to be very heavy handed on their billing. They charged me over $630 for a "logic board" and never checked for warranty consideration on the very recently replaced equipment. When I called for an explanation they kept transferring my call and told me the person I needed to speak to wasn't there. I left my number/message a week ago and no one has called me back yet. I will not use Crawford Door again, preferring a locally owned and managed garage door company who cares about treating their customers fairly. I rated them 1 Star since 0 Stars wasn't an option.

My experience with Steve Woodcock and Crawford Door Systems was outstanding while installing our new garage doors. From the first phone call through the installation, Steve was incredible professional, courteous and he always answered the phone! He and the team worked quickly to meet our deadline and showed up on time as promised. We would absolutely work with Steve and Crawford Door again!

We bought garage doors for our new home, they are beautiful. Yesterday my husband backed my car into closed garage door thinking it was open. Knocked it off the tracks. Crawford came to fix it the SAME DAY- great service! And a nominal charge. Highly recommended!

Not good . Been using Crawford to do a drop test on a rollup door. In 2020 5 minute service call cost 139.00 each year after for couple years bill went up 10 or so dollars no problem. 2025 called in December for annual test never heard back from them. Called in January they came this time . Sent bill for 438.00 . 180.00 for travel 180.00 for one man and 50.00 for parts. See photo . Called for explanation was told we were bought out by another company and that this was competitive pricing for job preformed .