MARTIN DOOR

I’m going to give Martin Door two stars, one because their installers were very kind and did a great job!The other star is because we did hear from their VP of sales, Jack, who made a personal call because of the issues we were having.If not for these gentleman, it would be a zero!Our sales associate, Matt, was horrible!He deleted messages (or so it appears as I have them, and he does not)I wanted upgrades and only received one of three of them (because they had the jack shaft lift in stock)I was left to figure out the upgrades as they were not properly explained to me. (I should have asked more questions, I understand that now)Matt had me in tears after our phone call, and I just don’t think any good sales associate would be ok with that. Instead, it seems he deleted messages.If you plan on using Martin Door, I would recommend getting someone other than Matt as your sales associate.Included is the picture of the contract with my written changes, that he mysteriously doesn’t have and did not include in our service.

Last minute repairs with little time to execute to complete. We always recommend and rely on Martin Door Company Staff to help and guide us.The young lady encouraged us to bring a portion of lower door seal to ensure fitment if doing ourselves. Having 16 foot door in hurry, no. 1 Grandson helped me tie seal over cargo rails down to front and back to secure.Upon getting tour of Martin shop answering technician questions they supplied us with full up kit to install with tech tips.Thanks to all of Martin Door Staff helping us make this job simple while Grandson took nap.Rice Family

I had an interaction with two Martin door guys. The first, Shawn, was a salesperson, and the second, Matt, was the installer. Both were extremely thorough and professional. We are super happy with Martin Door and the installation they did on our new garage door.As a business owner myself, I really appreciate great customer service and people going the extra mile and doing a fantastic job. We will definitely use Martin Door again in the future!Kent SandersGhostwriter & AuthorHost of the The Profitable Writer podcast

Jeff did a fantastic job installing our new garage doors. Everything looks amazing, and the doors are very quiet. Great job, couldn't be happier!Thank you!

The folks at Martin Door are super helpful! They have everything I need to keep my old wooden door in good working order. I replaced both end plate bearings earlier this year and just did the astragal across the bottom to keep out the critters now that it's cold. When the time comes for a new door, I'll be calling Martin.

My belt broke and thank goodness they had a replacement belt but when I tried to install it the length was short took it back and they put links in and it fit perfectly excellent people

The seal on the bottom of our garage door needed to be replaced. We called Martin Door and they sent a tech on 8/13 that replaced the seal with one that did not fit properly. After several uses we noticed some of the screws had popped out and it was scraping the garage opener keypad upon opening and had broken the cover of the keypad off. I called them back and they came out and the tech adjusted the rail so the seal could bypass the keypad, but it left a gap on the right hand side of the door. I’ve included pics where you see daylight coming in, and also pics of the damage from the door opening/closing. This is not quality work. We can’t possibly leave a gap like that on our door. I’ve put in another call to them and will provide an update if there is one.