Northwest Indiana Fence Co Inv

We signed a contract with Indiana Fence after being told installation would take approximately 4-5 weeks. We understood that timelines can shift due to weather, workload, or unforeseen circumstances, and would have been perfectly reasonable had that been communicated to us.What was frustrating was the complete lack of communication. After 5.5 weeks of hearing nothing, we reached out ourselves to check on the status of the project. During that conversation, we were told that they were surprised by the delay as well and that installation would still be another 1-2 weeks away.A simple phone call, email, or text update would have gone a long way. Instead, we were left wondering whether the project had even been scheduled.The most disappointing part was that despite missing their own estimated timeline and providing no proactive communication, Indiana Fence still enforced a 10% cancellation fee when we chose to move in a different direction. While that fee may be outlined in the contract, it feels unreasonable to hold customers to strict contractual penalties when the company itself is unable to meet the timeline it provided.The fence industry is competitive, and communication matters just as much as the installation itself. Unfortunately, our experience was defined by missed expectations, lack of updates, and a disappointing customer service experience.Also great to see that they can’t communicate that they’re outside of their self given timelines, but they are more than happy to send a personalized letter indicating that they are withholding their 10% cancellation fee that they make no mention of when you call in to cancel.

We are more than happy with our new fence from NWI fence co. They sent out a two man crew for tear down and set up, Layton and Cody (not sure spelling). They introduced themselves we discussed the plans and any concerns and they got right to work. They discovered issues we hadn’t thought about and went above and beyond to make sure we were happy. They even explained the maintenance and tricks and tips to keep it looking good, ended with the simple statement of “call us if you have any issues.” We are very happy!

Northwest Indiana Fence did such a great job installing our vinyl fence. I contacted them in the fall and it took them about 3 weeks to install my fence from when I contacted them, which worked fine for me. They even made it look seamless between mine and my neighbors fence. With agreement from my neighbor as well, they shifted their fence up and tied into my new fence. We now have a seamless look between our fences. I did gates on each side as well, and everything looks so nice.

Please listen to the poor reviews. We didn't, big mistake. Our fence looks terrible. Not level or plumb or square. The gates don't work properly because they are not level or plumb or square. They tried to fix it 3 times and each time we were told there was nothing else they could do. Do not be fooled by the good reviews like we were.Rebuttal: Not true. Your crew was allowed on our property. I told them to hold off on a 4th attempt to give us a chance to decided what to do. Yes we did decide on small claims and she did rule in your favor, but did not say there was nothing wrong with the fence. 1 we could have cancelled within 3 days. How would we have known how poor the install was going to be. 3 What you installed was worth more than what we paid. Since we didn't get estimates to fix, we couldn't be compensated. Word of advice to others going to small claims, get estimates to fix problems.If anyone wants more info, message me on fb.We also had to pay the balance because you threatened to take us to court if we didn't. We paid in full and the project is under warranty, so we contacted you to correct fence and it's almost been a year and haven't got a response.

DO NOT use this company. We paid half up front and TWO months later we still do not even have a date scheduled for install. Obviously they don't have workers or this is quite possibly a scam. We don't know what to do. We can't get our money back because they had to "order the materials".